Shipping, Delivery, Returns
At The Creative Mindset Guide, we are dedicated to making sure your order arrives quickly, safely and with care straight to your door. Below, you will find an overview of our shipping process and delivery process.
Worldwide Shipping
At present we only currently ship in the United Kingdom. We’re actively working to expand our shipping options to these countries in the future. United Kingdom: 3–5 working days
Order Processing
Orders are typically processed within 1–2 working days of receipt. During peak periods, including Christmas, processing times may be slightly longer.
Dispatch Notification
Once your order has been dispatched, you will receive an email with your tracking details.
Tracking your order
Every order is shipped with tracking for your peace of mind. Tracking details will be sent by email upon dispatch so you can monitor your parcel’s journey.
Lost Parcels
If you believe your parcel is lost, please contact us at support@thecreativemindsetguide.com within 30 days of your expected delivery date. We will investigate with the carrier and provide a resolution in line with our Returns & Refunds Policy.
Delayed Parcels
While we strive for timely delivery, occasional delays may occur due to factors outside our control. We appreciate your patience and will work to resolve any issues promptly.
Damaged Parcels
If your parcel arrives damaged, please notify us within 48 hours of receipt with photos of the packaging and contents.
Return Policy
At The Creative Mindset Guide, your satisfaction comes first. We want you to feel excited about your purchase with us and confident in your decision that you chose the right products. If you’re not fully satisfied our easy return, replacement and refund process is here to support you.
Return & Exchange Policy
We're pleased to offer a 30-day return and exchange window, starting from the date you received your item(s). The item(s) must be in unused and new condition. To initiate a return, please kindly reach out to support@thecreativemindsetguide.com, along with your order number and reason for the return or exchange. Your feedback is always appreciated and heard. Return shipping costs are the responsibility of the customer.
Refunds
Once the return tracking shows that the item(s) are on their way, we'll be happy to process your refund or exchange. Refunds will be returned to the original method of payment. Please allow a few business days for the refund to be processed by your financial institution and to reflect in your account. Shipping fees are non-refundable.
Damaged or Incorrect Items Received
We're here to help every step of the way. If you received an item or order that was damaged or incorrect, please contact us at support@thecreativemindsetguide.com. For quality assurance purposes, please include photos of the packaging and item so that we can help with a solution right away.
Have More Questions?
We love hearing back from our customers, so if you have anymore questions, please do not hesitate to contact us on support@thecreativemindsetguide.com.